Product Design Leader Customer & data obsessed AI Practitioner

I live to simplify complexities.

I'm Atishay, a product design leader obsessed with customers and data. I think like an owner and speak engineering, so I answer for the outcome, not just the screens. Somewhere in the last 14 years, my job stopped being "make it look right" and became "make it happen".

Atishay Goyal, smiling, in a white shirt

I own outcomes, collaborate across teams and advocate for users.

Trained at
IIT Bombay IIM Ahmedabad MIT

Teams & clients I've built with

Xebia
Crown Prince Court, Abu Dhabi
Agility
iContainers
McKinsey & Company
Boston Consulting Group
SpiceJet
Measured, not promised

Results I can point to.

Grouped by the hat I was wearing when the number moved.

As a

Product Design Leader

94%

Leads routed correctly, and 44% more registrations, after reworking onboarding and lead qualification through user research.

+9%

Conversion, after voice-of-customer research uncovered why visitors didn't trust the website.

60%

Faster citizen-aid processing at the Crown Prince Court of Abu Dhabi, piloted before it scaled.

As an

Outcome Owner

USD 40B+

Market-cap company onboarded: our freight forwarding platform rolled out for the world's largest freight forwarder.

5000+

Page marketing site revamped, with 20% more traffic and 14% more conversion.

82%

Faster partner go-live (40 days down to 7), after leading the lifecycle of a white-label customer and admin portal for enterprise and B2B.

As an

AI Practitioner

85%

Less time to quote with an agentic quoting workflow, so sales spend their day closing, not calculating.

80%

More accurate moving quotes, and a higher NPS, from an AI photo-to-volume calculator for relocation customers.

70%

Confidence score in the agentic invoice reconciliation PoC for finance, with a human in the loop where money moves.

As a

People Leader

500+

Designers and developers trained through workshops, bootcamps and a decade of mentoring.

40+

Startups partnered with through Mad N Creative, the studio I founded in 2012.

13

People I lead today: 8 developers, 2 product analysts and 3 designers. I hire, onboard and run design ops.

Where I've worked

Verticals and markets.

Different industries, the same job: find the real problem and make it simple.

Industry

Logistics & supply chain Freight forwarding Relocation & moving Aviation Banking & fintech Government & public sector Management consulting Education & training Startups & SaaS

Market type

B2B B2C B2B2C Enterprise Government (B2G) White-label platforms Marketplaces
The hats

One Man, Many Hats.

Craft

Product Design Leader

Leading design and still 100% hands-on, from research through to pixels.

  • Voice of the customer, research and usability testing
  • Analytics and data to decide what to fix next
  • Design systems, design ops and service design
Product thinking

Outcome Owner

I design like I own the product, and I answer for the number after release.

  • Business cases and prioritisation with product
  • Tech fluency: HTML, CSS, JS, APIs and data
  • Working through trade-offs with engineering
AI

AI Practitioner

I design with AI, and I design the AI.

  • Agentic workflows wired into live systems
  • Confidence, audit trails and human checkpoints
  • Interface-less and conversational UX
People

People
Leader

Built a studio from zero, now lead a cross-functional team.

  • Hiring, coaching and onboarding
  • Design ops across product and engineering
  • 500+ designers trained along the way
AI, up close

I design with AI, and I design the AI.

Three agentic products in front of customers and finance teams, inside a live freight platform.

01

Agentic quoting

Quote requests arrive by email, in any language, with attachments. Agents read the whole thread, ask only for what's missing and reply with a priced quote.

Read the case study
02

Moving volume estimator

Upload photos of your home. Get every item, its volume, a packing list, box count and whether you need FCL or LCL.

Read the case study
03

Invoice reconciliation

An agent that reads carrier invoices from email, matches them to bookings and applies them, or asks a human.

Read the case study
My rule

Automate the work, not the accountability.

An agent can draft, calculate and route. It cannot be the one answerable for the result. So every run leaves a trail: what it decided, how sure it was, which source it used, and who signed it off.

quote_agent · run #4821 · audit trail
  1. Parsed intent from free textconf 0.94
  2. Resolved lane BCN to JFK via rate APIsource: rates.v3
  3. Tariff code ambiguous, asked the userconf 0.41
  4. Landed cost computed, maths deterministicreversible
  5. Holding for human approval$12,480
How I got here

One direction, a lot of turns.

An engineer who built a studio, then spent a decade across the Middle East, Europe and India turning messy operational problems into products people use.

2010

Comp. Sc. Engineer

Computer science, and a habit of building the thing myself.

2012

Design Studio Founder

Started Mad N Creative and grew it into one of India's Top 20 promising studios.

2016

UX Consultant

Xebia, for SpiceJet, McKinsey, BCG and the Crown Prince Court of Abu Dhabi.

2017

Design Lead

Agility, designing a pioneering digital freight forwarding platform.

Today

Head of Product Design & Experience

iContainers, part of the Agility group. Design, product and AI under one roof.

30Countries my teams have worked across
6Countries I've worked from onsite
3Active long-term visas: US, UAE and Schengen
Recognition

Awards, recognition and certificates.

IIT Bombay
Certificate · 2025Design Thinking & InnovationIIT Bombay
IIM Ahmedabad
Certificate · 2025Digital Transformation & LeadershipIIM Ahmedabad
Award · 2024Voice of the CustomerCX Fusion
Recognition · 2023Top 20 Designers in IndiaSiliconIndia
MIT
Certificate · 2019Human-Computer InteractionMIT
Recognition · 2016Top 20 Promising Design StudiosSiliconIndia, for Mad N Creative
Let's talk

End of the scroll, or start of something good?

Tell me what you're building and which hat it's missing.

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